Support

Write to support@afterbloom.co. A person reads every message, usually within a day.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. We never contest a refund.

I bought on another phone

Open Settings in the app and tap Restore purchases. Sign in with the same Apple Account you bought with. Your evidence and your 90 days live on the phone they were made on, so those don't travel, but what you paid for does.

My scan didn't read the chat

Scroll slower than feels natural, and try again; the app adds new captures to the same case, so nothing is lost. If it keeps failing, screenshots work with every chat app. Never email us your chat; we don't want it and we won't open it.

I don't see Afterbloom in the recording picker

When you tap the record button, iOS shows its own list of apps that can record the screen. Afterbloom should be in it. If it isn't, close the list, force-quit Afterbloom and open it again, then try once more. If it still isn't there, use screenshots instead — the deck is the same, it just takes more of them. The recording never goes to your camera roll; the app reads it and deletes it.

Sending a WhatsApp chat

In WhatsApp, open his chat, tap his name, then Export chat, then Without media. Pick Afterbloom in the share sheet. The sheet closes on its own; then come back to Afterbloom, which is waiting for the file. If Afterbloom isn't in the share sheet, scroll the row of apps to the end and tap More to switch it on.

Adding more to a case

If the deck says the evidence is thin, tap Add more to this case and capture another stretch of the chat. It joins what you already brought — nothing is thrown away and you never start over.

Reminders

One a day at most, and never between midnight and 7am. Turn them on or off, and pick the hour, in Settings. They're made on your phone; there is no server and nothing is sent to us.

Deleting my data

Everything is on your phone. Tap Forget my data — on the unlock screen before you buy, in Settings after — and your case file, your receipts and your 90 days are gone from the phone. Deleting the app does the same. What you paid for stays with your Apple Account. See the privacy policy.

If you're in crisis

In the US, call or text 988, any time. More lines, including outside the US, are on our crisis resources page. Afterbloom is not a crisis service.